Privacy Policy

Privacy Policy

At Ekamrit.com, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your information in compliance with applicable data protection laws. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide and enhance our services, including:

  • Personal Information: Information you provide during account creation, order placement, or customer inquiries, such as name, email address, phone number, shipping address, and payment details.
  • Non-Personal Information: Information about your device, browser type, IP address, operating system, and browsing activity on our website.
  • Third-Party Integrations: We use Google Analytics 4 (GA4), Meta Pixel, and Google Authentication to collect anonymized and aggregated data for analytics and user experience improvements.

2. How We Use Your Information

We use your information to:

  • Process your orders, payments, and deliveries.
  • Improve your shopping experience through personalized recommendations and offers.
  • Analyze user behavior to optimize website functionality and marketing strategies.
  • Ensure security by verifying user credentials through Google Authentication.
  • Send transactional communications such as order confirmations, shipping updates, and support responses.

3. Cookies and Tracking Technologies

We use cookies and similar technologies, including GA4 and Meta Pixel, to enhance your experience and gather data about site usage:

  • Cookies: These help remember your preferences and improve website navigation.
  • Analytics: GA4 and Meta Pixel help us understand user interactions, such as page views and conversions, in an aggregated and anonymized manner.

You can manage or delete cookies via your browser settings. However, disabling cookies may impact your website experience.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only under the following circumstances:

  • With trusted third-party service providers who assist with payment processing, shipping, or marketing campaigns, ensuring they adhere to strict confidentiality agreements.
  • If required by law, to comply with legal obligations or respond to government requests.
  • To protect our rights, property, or safety, or that of our users and partners.

5. Data Security

We implement advanced encryption technologies to safeguard your personal and payment information. All credit card and sensitive data are securely processed through encrypted connections and are not stored on our servers.

While we strive to protect your data, please understand that no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and account information.

6. Third-Party Tools and Links

Our website integrates tools like GA4, Meta Pixel, and Google Authentication to enhance functionality and analytics. These tools may collect and process data independently. We encourage you to review the privacy policies of these third parties:

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

7. Your Rights

As a user, you have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for data processing where applicable.
  • Opt out of cookies and tracking technologies through your browser or device settings.
  • Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, contact us at hello@ekamrit.com.

8. Grievance Redressal

For any privacy-related concerns, complaints, or inquiries, you can contact our Customer Care Officer:

Mr. Rishabh Pratik
Email: rp@ekamrit.com
Phone: 9905450025
Address: #174, Anand Colony Ward 11, Samana, Patiala, Patiala, Punjab, India, 147101

9. Modifications to the Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the "Effective Date" revised accordingly. Continued use of our website constitutes your acceptance of these changes.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will fall under the exclusive jurisdiction of the courts in Patiala, Punjab, India.

If you have any questions regarding this Privacy Policy, please contact us at hello@ekamrit.com.